IT AUTOMATION APPLICATIONS
Documents contain information that is a valuable resource and an important business asset. A systematic approach to the management of documents is essential for organizations and the society to protect and preserve documents as evidence of actions. A documents management system results in a source of information about the business activities that can support subsequent activities and business decisions, as well as ensuring accountability to current and future stakeholders.
Record management is the field of management responsible for the efficicent and systematic control of the creation, receipt, maintenance, use and disposition of records, including processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records. The records are information created, received, and maintained as evidence and information by and organization or person, in pursuance of legal obligations or in the transaction of business.
ITSM provides a workflow engine for defining and reusing business logic, simplifying business processes and helping employees coordinate effectively with both the organisation and each other. By linking processes with content creation, ITSM enables organisations to exchange transactional information and respond more quickly to new or changing business requirements. With ITSM, all your documents are electronically stored and organized in ways that make sense for your workflow and access needs. They can be easily retrieved with intelligent global search.
Given a specific event, you can apply validation rules and certain actions to be performed
on the documents without human intervention.