equiNOC Software is an IT Service Management Solution

The Most Powerful IT Ticketing Tool & Interactive.

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Knowledge Base Overview

Easily document the solutions to common issues or answers to FAQs, as knowledge articles, to make them accessible by the people who need them, when they need them.


  • Attach Knowledge Base Articles
  • INTERNAL NOTES:
  • Help Topics
  • Manually, as needed

Attach Knowledge & Base File

You can link a Knowledge Base article to assets, service records, SLAs, and almost any entity in ITSM, making the relevant information visibly available within tickets that involve any of these entities.

Internal Notes

Add internal notes to tickets for staff. Activity logs let you see events or actions that have been taken, when they took place, and by whom.

Help Topics

Add internal notes to tickets for staff. Activity logs let you see events or actions that have been taken, when they took place, and by whom.

Manully as Needed

For new issues or FAQs that don’t already exist in the Knowledge Base, you can manually enter knowledge articles as needed.