Get system overview and basic historical statistics on ticket count and status per department,staff and help topics.The helpdesk in-depth report shows you an overview of all the important metrics. It also shows you the breakdown of each metric based on various ticket properties like source, priority, type and the number of agent and customer responses.

You will be able to see how many tickets your agents solved today, if the new SLA policy resulted in the increase , why your resolution time dropped over the past few months and more.Top customer analysis report,from tickets created to SLAs violated. You can dig deep into tickets related to those customers and figure out what the problem is, whether it is a problem with the agent or the product or the customer, and make informed decisions.