equiNOC Software is an IT Service Management Solution

The Most Powerful IT Ticketing Tool & Interactive.

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Ticketing Overview

equiNOC IT ticketing system supports and helps you to better manage your help desk processes .

Seamlessly routes inquiries created via email, web forms and easy-to-use.Every request sent to your mail will become a ticket.Openox ticket inbox is designed in a way to auto filter the incoming tickets to the right departments.


  • Incident Management
  • SLA
  • Self Service
  • Knowledge Base

Incident Management

Incident management capabilities help you to log, process, manage, and report on the issues that adversely affect your end users, as well as IT and business services.

SLA

Get overdue alerts and notices on missed due dates, and priority escalation. Create an unlimited number of SLA Plans and assign them to help topics, departments or ticket filters.

SELF SERVICE

submitting and checking the status of incidents, viewing IT announcements, and contacting IT via chat. End users can also access self-service options, like the FAQs and Knowledge Base.

Knowledge Base Managment

The Knowledge Base is integrated within the OPENOX Help Desk so IT users can easily find relevant knowledge articles.The Knowledge Base is integrated within the Help Desk so IT users can easily find relevant knowledge articles from within a ticket and actively suggest relevant articles to users.